Support / Status / Walk-in sessions

If you have questions about the Hábrók system or encounter problems, you can send an email to the HPC support email address: hpc@rug.nl.

For hands-on help, you can come to one of the walk-in sessions (see below).

See the page on Accounts, access and Policies if you want an account on the system.

The current status (regarding issues and scheduled maintenance) of the Hábrók cluster can be found at the HPC Status Page: https://status.hpc.rug.nl.

We are periodically organizing walk-in sessions where, if you have an issue running your jobs on Hábrók, you can bring your laptop and sit down with someone from our HPC Team to work it out on the spot. You can also stop by if you want advice on how to set up your jobs.

The walk-in sessions can be joined online using Google meet. On Wednesday sessions it is also possible to come to our office. Please let us know if you would prefer that.

Walk-in sessions will be held every Wednesday (on-site or online) and Friday (online only), from 10:00 - 11:00. By clicking on this link, you will be led to our team's calendar page where you can book an half-hour appointment with someone from the HPC team, to discuss and solve your issue.

All consultations will either Google meet, where it is possible to share your screen / a window, or you can come to our office (on Wednesday time slots only). Please let us know what you prefer. The link to the video meeting will be made available each Wednesday or Friday morning shortly before the start of the consultation hour.

Once you've booked an appointment slot, it will show up as a regular event in your calendar. In case you cannot make it to the appointment, or you wish to cancel your booking for any reason, please do so as soon as possible, to free up the slot for somebody else. You can do this by declining the event in your calendar and then deleting the event.