Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision		 Previous revision
rdms:faq [2026/08/14 07:07] – [FAQ] burcurdms:faq [2026/08/31 07:35] (current) – burcu
Line 8: Line 8:
   * **RDMS web interface does not accept username/password**: There is a known issue if certain special characters are used in the user password. This can result in login problems in the RDMS web interface. If possible, please try adjusting your password by using other special characters or none at all. If you still have issues, contact the RDMS support.    * **RDMS web interface does not accept username/password**: There is a known issue if certain special characters are used in the user password. This can result in login problems in the RDMS web interface. If possible, please try adjusting your password by using other special characters or none at all. If you still have issues, contact the RDMS support. 
   * **Login via P/S number does not work**: The RDMS uses your @rug.nl or @student.rug.nl email address as user name, not your P/S number.    * **Login via P/S number does not work**: The RDMS uses your @rug.nl or @student.rug.nl email address as user name, not your P/S number. 
-  * **Connection to RDMS server via iCommands refused**: After our system update of November 2024, the address for the RDMS server has changed. Be sure that you use the correct server address (''store.data.rug.nl'') in your config file (''irods_environment.json''). If the connection times out, check that you are in the UG network. If problems persist, contact the RDMS support.+  * **Connection to RDMS server via iCommands refused**: After our system update in November 2024, the address for the RDMS server has changed. Be sure that you use the correct server address (''store.data.rug.nl'') in your config file (''irods_environment.json''). If the connection times out, check that you are in the UG network. If problems persist, contact the RDMS support.
   * **Connection to RDMS server via Cyberduck (iRODS protocol) refused**: Also here, the server address ''store.data.rug.nl'' needs to be used.   * **Connection to RDMS server via Cyberduck (iRODS protocol) refused**: Also here, the server address ''store.data.rug.nl'' needs to be used.
-  * **''ibun -x'' extraction fails**: Symlinks are not supported by the ''ibun'' command. Be sure that your archive does not contain any symlinks. 
- 
  
  
 If you would like us to add points to this FAQ or if you have any additional questions, please feel free to contact us by sending an email to [[rdms-support@rug.nl]]. If you would like us to add points to this FAQ or if you have any additional questions, please feel free to contact us by sending an email to [[rdms-support@rug.nl]].