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rdms:faq [2025/01/30 14:46] – [FAQ] Added small not about using email jelterdms:faq [2025/03/12 15:41] (current) – [FAQ] jelte
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   * **Login via P/S number does not work**: The RDMS uses your @rug.nl or @student.rug.nl email address as user name, not your P/S number.    * **Login via P/S number does not work**: The RDMS uses your @rug.nl or @student.rug.nl email address as user name, not your P/S number. 
   * **Connection to RDMS server via iCommands refused**: After our system update of November 2024, the address for the RDMS server has changed. Be sure that you use the correct server address (''store.data.rug.nl'') in your config file (''irods_environment.json''). If the connection times out, check that you are in the UG network. If problems persists, contact the RDMS support.   * **Connection to RDMS server via iCommands refused**: After our system update of November 2024, the address for the RDMS server has changed. Be sure that you use the correct server address (''store.data.rug.nl'') in your config file (''irods_environment.json''). If the connection times out, check that you are in the UG network. If problems persists, contact the RDMS support.
 +  * **Connection to RDMS server via Cyberduck (iRODS protocol) refused**: Also here, the sever address ''store.data.rug.nl'' needs to be used.
  
  
  
 If you would like us to add points to this FAQ or if you have any additional questions, please feel free to contact us by sending an email to [[rdms-support@rug.nl]]. If you would like us to add points to this FAQ or if you have any additional questions, please feel free to contact us by sending an email to [[rdms-support@rug.nl]].