Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision		 Previous revision
vre:usorsupport:faq [2026/07/28 10:44] – margueritevre:usorsupport:faq [2026/08/05 07:34] (current) – hans
Line 1: Line 1:
 ====== Frequently Asked Questions ====== ====== Frequently Asked Questions ======
 +[hskb>] 
 +Index bovenaan pagina? 
 +VREW vervangen door VRE 
 +[<hskb]
 If you have suggestions for our FAQ, please contact us at the <dcc@rug.nl>. If you have suggestions for our FAQ, please contact us at the <dcc@rug.nl>.
  
Line 20: Line 23:
  
 ==== Problems with the Citrix client or starting up the VRE ==== ==== Problems with the Citrix client or starting up the VRE ====
 +
 +=== Certificate errors ===
 +In the start of 2026 the Citrix connection to the VRE generated certificate errors, because the certificate was outdated. Please install the certificate that you are can download here.
 +
 +=== File has been moved ===
  
 We have seen that the VRE could not start properly and gave an error "file has been moved". This is after authentication. We solved the error by de-installing the Citrix Client and installing the client anew. But - and this is essential - install it from the dfh.usor.nl portal. The Citrix client from this portal is pre-configured with VRE settings We have seen that the VRE could not start properly and gave an error "file has been moved". This is after authentication. We solved the error by de-installing the Citrix Client and installing the client anew. But - and this is essential - install it from the dfh.usor.nl portal. The Citrix client from this portal is pre-configured with VRE settings