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| dcc:itsol:whisper:troubleshooting [2026/09/24 12:20] – created New Whisper Guide camarocico | dcc:itsol:whisper:troubleshooting [2026/09/25 10:25] (current) – alba |
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| Start with the job log. It records what Whisper did and usually names the problem. See [[dcc:itsol:whisper:results#the_job_log|The Job Log]] for where to find it. | Start with the job log. It records what Whisper did and usually names the problem. See [[dcc:itsol:whisper:results#the_job_log|The Job Log]] for where to find it. |
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| ===== The Job Remains Queued ===== | ==== The job remains queued ==== |
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| The V100 GPUs may be busy. Open the ''%%Job Details%%'' window and read ''%%Reason%%'', which says what the job is waiting for, then check the history again later. Do not submit the same job a second time; see [[dcc:itsol:whisper:running#submit_and_monitor_the_job|Submit and Monitor the Job]]. | The V100 GPUs may be busy. Open the ''%%Job Details%%'' window and read ''%%Reason%%'', which says what the job is waiting for, then check the history again later. Do not submit the same job a second time; see [[dcc:itsol:whisper:running#submit_and_monitor_the_job|Submit and Monitor the Job]]. |
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| ===== The Job Stops at Its Time Limit ===== | ==== The job stops at its time limit ==== |
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| The job's status is ''%%Timeout%%'' and the output may be incomplete, so check the files before reusing them. Run it again with a longer maximum runtime, up to the form's limit of 7 hours and 59 minutes, or process fewer files at a time. | The job's status is ''%%Timeout%%'', and the output may be incomplete, so check the files before reusing them. Run it again with a longer maximum runtime, up to the form's limit of 7 hours and 59 minutes, or process fewer files at a time. |
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| ===== The Language Is Wrong ===== | ==== The language is wrong ==== |
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| Select the spoken language explicitly instead of leaving the field empty, and run the recording again. For multilingual recordings, split the material by language when possible. | Select the spoken language explicitly instead of leaving the field empty, and run the recording again. For multilingual recordings, split the material by language when possible. |
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| ===== Alignment Fails ===== | ==== Alignment fails ==== |
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| Run the job again with ''%%Skip alignment%%'' selected. The transcript is still produced, but word-level and subtitle timings may be less precise. | Run the job again with ''%%Skip alignment%%'' selected. The transcript is still produced, but word-level and subtitle timings may be less precise. |
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| ===== Speaker Labels Are Missing or Incorrect ===== | ==== Speaker labels are missing or incorrect ==== |
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| Confirm that ''%%Run speaker diarization%%'' was selected. Diarization is an estimate and can struggle with overlapping speech, noise, or similar voices, and speaker numbers must be matched to real names by hand. | Confirm that ''%%Run speaker diarization%%'' was selected. Diarization is an estimate and can struggle with overlapping speech, noise, or similar voices, and speaker numbers must be matched to real names by hand. |
| If you chose the pyannote ''%%3.1%%'' model, confirm that you supplied a valid Hugging Face token. **NB: This is a legacy model which will be removed in the near future**. | If you chose the pyannote ''%%3.1%%'' model, confirm that you supplied a valid Hugging Face token. **NB: This is a legacy model which will be removed in the near future**. |
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| ===== No Output Appears ===== | ==== No output appears ==== |
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| Check in order: | Check in order: |
| - the job log, for an error. | - the job log, for an error. |
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| ===== Getting Help ===== | ===== Getting help ===== |
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| Two addresses, depending on what you need: | There are two email addresses you can contact, depending on what you need: |
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| ^Question ^Contact ^ | ^Question ^Contact ^ |