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--- dcc:itsol:whisper:mobafix [2024/07/31 08:39] – created giulio
+++ dcc:itsol:whisper:mobafix [2024/08/12 08:03] (current) – Moved content from LibGuides to here giulio
@@ Line 2: / Line 2: @@
 ===== MobaXterm transfer fix =====
-This page is under construction
+Sometimes, when attempting to transfer data from inside your VRW environment to or from the Hábrók HPC cluster using MobaXterm, the transfer is registered, but the progress bar stays at 0% and the transfer never starts. There is an easy workaround to resolve this issue described in the steps below.
+  - If you are already signed into Hábrók, the first step is to close the connection. To do so, type ''exit'' into the terminal, then press the enter button twice.
+  - Right click the recorded session, then select //Edit session//. {{ :dcc:itsol:whisper:moba1.png?direct&800 | }}
+  - Navigate the the Advanced SSH settings, and change the transfer protocol to //SCP (enhanced speed)//. {{ :dcc:itsol:whisper:moba2.png?direct&800 | }}
+  - Confirm your changes, then log back into HPC by double-clicking the session. {{ :dcc:itsol:whisper:moba3.png?direct&800 | }}
+  - Log back out of Hábrók without doing anything else. To do so, type ''exit'' into the terminal, then press the enter button twice.
+  - Repeat steps 2-4, but change to transfer protocol back to //SFTP protocol//. {{ :dcc:itsol:whisper:moba4.png?direct&800 | }}
+  - Log back into Hábrók.
+  - Your transfer should now work.
 [[dcc:itsol:whisper:datamanage| → Move to the next step]]