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--- vre:solution:service_description [2026/07/22 12:28] – marguerite
+++ vre:solution:service_description [2026/07/22 12:48] (current) – marguerite
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-====== Service description ======
+====== Service Agreement ======
 Prior to the summer of 2026 the VRE was named the VRW. But this name did not create a logical distinction between the project and the data and the workstations (VDI) with which the project are accessed. This link is to the old "Servicedescription VRW" and will be soon replaced by the a new document with the current abbreviations.
+=== SLA VRE 1.9 ===
 These wiki pages are copied from the original VRE Service Agreement for easy access and referral. We try to keep these texts synonymous, but the document to the Service Description of the VRE is the original document.
 https://www.rug.nl/society-business/centre-for-information-technology/research/services/service-agreement-vrw.pdf
+===== Service description =====
 The Virtual Research Environment (VRE) consists of a virtualized desktop environment, optionally
 supplemented with various extras such as servers, Dockers, databases, etc., fully tailored to the research,
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 profit, are supported under the specific condition that the university or the academic center is the
 coordinator of the intended research.
+===== Customer value =====
+It is a place where researchers have full control over their data and results and the risks of data leakage
+are minimized. You can log in from an existing (own institution) federated account using multi-factor
+authentication. To ensure that there is no pollution or misuse of data, the internet cannot be accessed
+directly from the secure work environment. Working in this environment guarantees that your data
+remains secure, even if your laptop is lost or stolen. The federated account allows you to work safely on
+several studies at once. Each study has its own closed system, making any direct exchange of data
+between the studies impossible. The default application landscape is extensive, but specific
+applications can be incorporated if desired. It is possible to run various versions of the same
+application simultaneously. The virtual environment components are scalable in capacity if the basic
+or premium versions do not fulfill your needs. The integrity of the data and results is carefully
+monitored within the study. For this purpose, various roles are available for each study. A highly
+secured collaborative environment, role-based, specifically targeted at researchers who work with
+sensitive data. Great for researchers whose standard university workplace is insufficient and whose
+applications are not suitable for Linux HPC usage.
+===== What do we offer? =====
+The Virtual Research Environment: A reliable, innovative, and fast data analysis environment
+that considerably lightens the burden of work for researchers. Information can be found at
+http://www.rug.nl/vre.
+===== Usage =====
+Various research initiatives, studies and collaborations within the UG and the UMCG are using this
+service. VRE enables innovative, collaborative ICT environment while complying to data regulations.
+===== Product Owner =====
+H.S.K. Brouwers, telephone: 050-3639411, email: h.s.k.brouwers@rug.nl