Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
| vre:solution:service_description:managementsupport [2026/07/22 13:50] – marguerite | vre:solution:service_description:managementsupport [2026/07/22 14:04] (current) – marguerite | ||
|---|---|---|---|
| Line 1: | Line 1: | ||
| + | {{indexmenu_n> | ||
| ====== System Management and Support ====== | ====== System Management and Support ====== | ||
| Line 36: | Line 37: | ||
| The following support desks are available for incidents, disruptions, | The following support desks are available for incidents, disruptions, | ||
| - | Research Support UG DCC: | + | |
| - | Users of the University of Groningen contact DCC of the University of Groningen with questions, | + | **Research Support UG DCC:** |
| - | incidents, and disruptions e-mail dcc@rug.nl or go https:// | + | Users of the University of Groningen contact DCC of the University of Groningen with questions, incidents, and disruptions e-mail dcc@rug.nl or go https:// |
| - | centre/ | + | |
| - | Support general CIT Incidents and disruptions: | + | **Support general CIT Incidents and disruptions: |
| CIT Service Desk, tel. 050-363 3232, e-mail citservicedesk@rug.nl. | CIT Service Desk, tel. 050-363 3232, e-mail citservicedesk@rug.nl. | ||
| - | 15. Configuration & Performance | + | |
| - | By design and regardless of type and quantity basic or premium every individual study includes 100 | + | ==== Configuration & Performance |
| - | GB of free storage space for the Group drive(s) G:\ & I:\. We use by default Windows 11 as desktop | + | |
| - | operating system. | + | By design and regardless of type and quantity basic or premium every individual study includes 100 GB of free storage space for the Group drive(s) G:\ & I:\. We use by default Windows 11 as desktop operating system. |
| The following configurations and additions are available: | The following configurations and additions are available: | ||
| - | - Basic: The standard configuration is a highly available virtual workspace with 1 GB home | + | |
| - | drive, 4 vCPUs, 8 GB memory (no vGPU) that is always guaranteed. Most suitable for regular | + | * Basic: The standard configuration is a highly available virtual workspace with 1 GB home drive, 4 vCPUs, 8 GB memory (no vGPU) that is always guaranteed. Most suitable for regular research, where demands are made on performance and / or functionalities; |
| - | research, where demands are made on performance and / or functionalities; | + | |
| - | - Premium (Default): The standard configuration is a highly available virtual workspace with | + | |
| - | 1 GB home drive, 8 vCPUs, 2 GB vGPU and 16 GB memory that is always guaranteed. Most | + | |
| - | suitable for advanced research, where high demands are made on performance and / or | + | |
| - | functionalities; | + | |
| - | - Customization. Based on a personal intake, a quote can be given for desired capacity and | + | |
| - | performance. Custom-made VRE compared to option 1 & 2 where the following building | + | |
| - | blocks or a multiple thereof can be used: 1 GB extra Memory and / or 1 GB vGPU Frame Buffer | + | |
| - | (extra vGPU only possible with premium VRE); | + | |
| - | - Additions. Only to be added to an existing study, optionally supplemented with various hard- | + | |
| - | and software such as servers, Dockers, databases, etc., all fully tailored to the research. | + | |