System management

The basic infrastructure work spaces are hosted, maintained, and managed by the CIT. Specifically:

The CIT provides the infrastructure for this system, consisting of hosting the virtual research workspace environment on (virtual) hardware of the RUG. In addition, the CIT ensures:

Service level

Service Level A Regular (Monday – Friday 08:30 - 17:00)

Type of service Specific service. When a service is not included in the University of Groningen basic package, this is a specific service.

Support The following support desks are available for incidents, disruptions, information and feature requests:

CIT Service Desk, tel. 050-363 3232, e-mail citservicedesk@rug.nl Outside Office hours in an emergency: Central Emergency Room RUG: Tel. 050-363 5520

Users of the University of Groningen contact DCC of the University of Groningen with questions, incidents, and disruptions e-mail dcc@rug.nl or go https://www.rug.nl/digital-competence- centre/contact/

Configuration & Performance

The following configurations are made available: