====== Frequently Asked Questions ======


==== Working with R in the VRW ====
The VRW has no Internet connection, so a VRW user is not able to install R packages from the regular repositories. There are two possibilities to install R packages in the VRW: 
  - There is a trusted mirror of the CRAN that get's updated daily and is available on the VRW. The path to the mirror must be set by the user: http://rep001.research.usor.nl/ 
  - Data managers of Researcher+ can upload data to the VRW. If you upload the package to the group drive (G:\) all members of the study can install that R package. 

==== Atlas.Ti in the VRW ====
VRW users for Atlas.Ti need to log in to Atlas.Ti. Researchers from the UG can use their personnel number (p-account), and external researchers can log in with their institutional account if the institution has a license for Atlas.Ti. 
During the VRW intake consultation we will discuss the applications needed for the study. If Atlas.Ti is deemed necessary, the VRW consultant can arrange for an OEP account for external researchers. An OEP account is an account for external personnel of the UG. 

==== Problems with the Citrix client or starting up the VRW ====
We have seen that the VRW could not start properly and gave an error "file has been moved". This is after authentication. We solved the error by deinstalling the Citrix Client and installing the client anew. But, this is essential, install it from the dfh.usor.nl portal. The Citrix client from this portal is pre-configured with VRW settings