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====== System management ======

The basic infrastructure work spaces are hosted, maintained, and managed by the CIT.
Specifically:
  * Network infrastructure;
  * System hardware;
  * Virtualization services (ESX & Citrix);
  * Server and Desktop OS;
  * Middleware (e.g., Database management, IAM);
  * Workspace management;
  * User management (Data);
  * Application delivery services;
  * Backup services.

The CIT provides the infrastructure for this system, consisting of hosting the virtual research workspace environment on (virtual) hardware of the RUG. In addition, the CIT ensures:
  * Technical system management, including incident and change management of the operating system and database, security and keeping the operating system of the system up to date, monitoring of the system, data storage and back-up of the data of the application systems;
  * Linking to the data storage system (SAN) and back-up system of the CIT and allocating the required storage space; 
  * The conclusion of a processing agreement between the University of Groningen and external parties, in the context of the General Data Protection Act (AVG);
  * Communication and consultation with the customer of the system in the event of malfunctions and incidents.

==== Service level ====

Service Level A Regular (Monday – Friday 08:30 - 17:00)

**Type of service**
Specific service. When a service is not included in the University of Groningen basic package, this is a specific service.

**Support**  
The following support desks are available for incidents, disruptions, information and feature requests:

  * Support CIT Incidents and disruptions:
CIT Service Desk, tel. 050-363 3232, e-mail citservicedesk@rug.nl
Outside Office hours in an emergency: Central Emergency Room RUG: Tel. 050-363 5520
  * 
  * Support RUG DCC:
Users of the University of Groningen contact DCC of the University of Groningen with questions,
incidents, and disruptions e-mail dcc@rug.nl or go https://www.rug.nl/digital-competence-
centre/contact/

==== Configuration & Performance ====

The following configurations are made available:
  * Basic: The standard configuration is a highly available virtual workspace with 1 GB home drive, 100 GB Group drive. 2 vCPUs, 4 GB memory (no vGPU) that is guaranteed at all times. Most suitable for regular research, where demands are made on performance and /or functionalities;
  * Premium: The standard configuration is a highly available virtual workspace with 1 GB home drive, 100 GB Group drive, 4 vCPUs, 1 GB vGPU and 12 GB memory that is always guaranteed. Most suitable for advanced research, where high demands are made on performance and / or functionalities;
  * Customization. Based on a personal intake, a quote can be given for desired capacity and performance. Custom-made VRW compared to option 1 & 2 where the following building blocks or a multiple thereof can be used: 1 GB extra Memory and / or 1 GB GPU Frame Buffer (extra GPU only possible with premium VRW).